需要帮助访问您的课程?

我不能登录ACES.

您可能需要验证您的ACES ID. 
去 ACES登录页面 and select “Get my ACES User Name” link in the "ace登录 Information" box.

- OR -

你的密码需要重置.
Contact the 澳门新葡京博彩区 IT Help Desk at (210) 485-0555 [Option 1] to reset your ACES password.

I can log in to ACES, but the course does not appear under the "My Courses" tab.

可能选错学期或学期.
请确保您选择了当前的术语.

- OR -

If you just registered, the course may not be appearing in ACES yet.
请致电(210)486-5777或在下午5点后联系NLC的IT帮助台.m., the 澳门新葡京博彩区 IT Help Desk at (210) 485-0555, Option 4.

- OR -

You are either not registered for the class or may have been dropped.
Contact Student Services, located on the NLC campus in the Student Commons (STCM-101). They can also be reached at (210) 486-5401, Option 4, or e-mailed at nlc-nlcadmin@shyayazuche.com

I can log in to ACES, but when I click the course, I get “Unauthorized” or other error message.

你的在线课程需要同步.
请致电(210)486-5777或在下午5点后联系NLC的IT帮助台.m., the 澳门新葡京博彩区 IT Help Desk at (210) 485-0555, Option 4.

I need help navigating my course or understanding where to start.

If you are new to online learning and/or have not taken the 面向在线学习 迷你……
你应该可以注册 面向在线学习 (OLRN-0001) mini-course within the time frame of the semester. 然而, if you need any assistance with registration, please contact 学术顾问 at nlc-advising@shyayazuche.com更多信息,请访问 学术顾问 页面.

你可以在网上完成这个迷你课程. 然而, 如果你在填写过程中需要任何帮助, please contact NLC's 教学创新中心/Distance Learning at (210) 486-5372 or nlc-dlc@shyayazuche.com

- OR -

如果你熟悉Canvas的在线课程…
Contact your instructor and let him or her know you need clarification on how to proceed. 

我在一个数学系, Reading or English Developmental Education course (starts with a 0 like Math 0301) at the NLC campus and do not know how to use Canvas and MyLab.

指导员没有提供使用说明.
Ask your instructor at the following class meeting for instructions, 或者提前联系他或她,让他们知道.

I am in an online course that also uses a publisher's website. 我需要你帮我建那个网站.

f you can log in to Canvas, but not the publisher's site, first make sure you have the access code that is typically bundled with the publisher's textbook.
如果你需要代码方面的帮助, send the instructor an email or call and let him or her know you need assistance.  
如果你需要帮助浏览这个网站, send the instructor an email or call and let him or her know you need assistance.

我在一个数学系, Reading or English Developmental Education course (starts with a 0 like Math 0301) at the NLC campus and I am having technical issues with the MyLab portion of the course.

For technical support or help with Pearson's MyLabs, contact the publisher:
教师可致电888-433-8435,周一至周五上午8点.m. - 8 p.m. 美国东部时间.
Students can call 800-677-6337, Monday – Friday, Noon - 8 p.m. 美国东部时间.
Pearson 24/7 Technical Support chat, email and a knowledge base are available at http://247pearsoned.custhelp.com.

I can’t access BioSig-ID or have forgotten my BioSig-ID Password.

If you are experiencing a technical issue related to BioSig-ID or have forgotten your password, please call the 澳门新葡京博彩区 IT Help Desk at (210) 485-0555 [Option 4].

 Do NOT contact Canvas Support as they cannot resolve BioSig-ID problems.

我有个技术问题需要进一步的帮助.

如果你还在经历 与ACES或登录的技术问题 to your course, contact NLC’s IT Help Desk at (210) 486-5777, or after 5 p.m., the 澳门新葡京博彩区 IT Help Desk at (210) 485-0555, Option 4.

Canvas中的技术问题 may be referred to Canvas Technical Support at (210) 485-0555, Option 2.